A till problem is urgent. We treat it that way.
Most issues are fixed within minutes by remote access while you are on the phone. When they cannot be, a technician comes to site under your service level agreement.
Call the support desk
Email support@willpowerpos.co.za for anything that can wait.
Let us connect to your PC
Download the remote-support tool our technician asks for, run it and read the ID back to us. Nothing is installed permanently.
What the SLA gives you
Remote first
A technician connects to the till or back office while you are on the line. Most configuration and data questions are solved this way.
On site when needed
Hardware faults and complex setups get a technician dispatched to your premises within one business day of the call being escalated.
Always current
SLA clients receive software upgrades automatically. Release notes are published with every version.
Before you call
The till says it cannot reach the server
Check that the back-office PC is on and that the network cable or Wi-Fi is connected. The till keeps trading on its own database in the meantime; sales sync once the connection is back.
The receipt printer prints blank or strange characters
This is almost always the printer's code page. Call us and we will set the correct encoding for your printer remotely in a minute or two.
A dealer installs and supports my system
Call your dealer first; they have the same tools and training. Dealers download the latest releases from our dealer downloads page.