Terms of service
A summary of the terms on which Willpower Software licenses its software and provides support. Your signed licence and service agreements take precedence over this page.
Licence
Willpower POS, Willpower Back Office and related software are licensed, not sold. The monthly licence fee covers the number of installations stated in your agreement and includes updates. The licence runs month to month and either party may end it on 60 days written notice. The software remains the property of Willpower Software.
Service level agreement
Where an SLA is in place, Willpower provides telephone and remote support during business hours and dispatches a technician to site when a fault cannot be resolved remotely. Call-outs caused by hardware, networks or third-party software outside Willpower's control may be charged. SLAs run month to month with 60 days notice.
Backups and data
Your business data belongs to you. Where you subscribe to the backup service, Willpower keeps the backups described on the pricing page and will restore them on request. Clients without the backup service are responsible for their own backups.
Payment
Fees are invoiced monthly in advance and are payable by debit order or EFT. Prices exclude VAT. Willpower may suspend a licence after 30 days of non-payment on written notice.
Liability
Willpower takes reasonable care that the software works as described, but does not guarantee uninterrupted operation and is not liable for indirect or consequential loss. Our total liability is limited to the fees paid in the preceding three months.
Governing law
These terms are governed by the law of the Republic of South Africa. Last updated November 2026.